PARTY FREQUENTLY ASKED QUESTIONS
How do I book a Birthday Party or Private Event?
You can book a party/event online, over the phone with a credit card, or in person.
Is a deposit required?
Yes, there is a non-refundable deposit for all parties. Amounts vary based on the type of party that you are booking. If you need to cancel your party, please give us at least 30 days notice to receive 50% of your deposit in store credit. If you cancel your party with less than 30 days notice, you forfeit your deposit.
What is the difference between a Regular Weekday/Weekend Party, Semi-Private Party and a Private Party?
Regular Weekday/Weekend parties are parties where we are open to the public and you have use of your selected party space during the first 90 minutes of the 2 hour party. Semi-Private Parties/Events are when we close the entire facility for just your party and one other group. Private Parties/Events are when we close our entire facility for just your group.
What types of events can I host?
We can accommodate corporate events, family gatherings, religious groups, school events, play dates and more!
When do I need to know the final headcount by?
We will call you 4-5 days before the party/event to get a final headcount and any add-on’s. The birthday child should be included in the headcount. Our Open Play parties have an 5 adults max for the birthday child and 1 adult limit per guest (additional adults are allowed for a $5 fee for each additional adult). Our Semi-Private and Private parties do not have an adult head limit.
What happens if a guest doesn't show up?
Please call us no later than 48 hours prior to your event if any guest(s) cancels. If you do not, then you will still be charged for any guests that do not show up to the party/event.
How long is the party?
The entire duration of the party is 2 hours. You and your guests have access to the Private Party Room for food and cake during the first 90 minutes of your party window.
Can my guests stay longer after the party is over?
Our entire facility closes for cleaning and to prep for our next play session at the end of your party time. The party room is NOT available until 15 minutes before your party time.
How are the parties run?
The first 90 minutes of the party is dedicated to food, playing, and cake time. Cake celebrations should take place at the 60 minute mark to ensure that everyone gets a piece before clean-up time. You must clear out all belongings in your room at the end of your 90 minutes.
Can I extend my party time?
No, you cannot extend the party time unless you booked the last time slot of the day or if there is no party after yours. There is an additional fee to extend the party.
Can I bring my own decorations?
Yes, you can bring your own decorations however we do not allow piñatas, glitter, confetti or silly string.
Can I bring a cake?
Yes, you can bring your own cake or cupcakes.. Don't forget to bring candles! However, if you forget candles we sell them for $3/pack. Only reserved parties can bring a cake.
Can I bring my own food and/or drink?
Yes, you can bring your own food and drink!!! There are no peanut/tree nut products allowed in our facility. Please bring any SERVING utensils you will need for anything other than cake. There are no peanut/tree nut products allowed in our facility.
Can I order food during the party?
Yes, you can have food delivered from any of our nearby restaurants!!
What time should I arrive for my child's party?
The Birthday Family can come 1 hour before the party (open play only) however our party hosts will not be available for any questions until 15 minutes before your party. Our party hosts will go over the party schedule with you and help you set up the cake and party favors on the tables. Please do be patient with our party planners and hosts if you arrive earlier than your party because it may hinder the cleanup and setup process of the party rooms.
When do I pay the remaining balance of the party/event?
You can settle the balance of the party at the front desk at the end of your party/event. We accept cash and major credit cards. Gratuity is not required but appreciated.